Cartridges & Toners

1. What's the difference between OEM, Compatible and Remanufactured Cartridges?

2. Are your products money-back guaranteed?
3. How can I tell what cartridges to buy for my printer?
4. I can't find my printer listed.

 

1. How do I purchase a cartridge online?
   Select your brand. The rest is self-explanatory.
    
2. Can I order by check or fax?
   Sorry we do not accept orders by check or fax.
    
3. How much is shipping? How long will it take?
   Shipping and handling charges are a flat rate of $10.00. However, if you order $100 or more of our products, the shipping and handling is Free! Orders take between 3-10 business days, depending on where you are.
    
4. Do you accept orders outside the U.S.A. and Canada?
   We do not accept international orders except for USA and Canada.  If any item(s) purchased via office-info.com are taken or shipped outside of the USA and Canada the item(s) will hold no warranty or cash value.
     
5. What credit cards to you accept?
   We accept Visa, MasterCard, American Express and Discover Card or direct payment, all through Paypal.com.
    
6. I accidentally ordered the incorrect cartridge, what do I do now?
   Send an email to ip2468@yahoo.com to explain your situation.
    

1. What's the difference between OEM, Compatible and Remanufactured Cartridges?

   -> OEM Cartridges:
   OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.
   
   -> Compatible Cartridges:
   Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies. The use of Generic replacement cartridges does not void Printer Warranty, which is proven by the following US Congress New Legislation!
   
   -> Remanufactured Cartridges:
   Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

   Will using Compatible/Remanufactured cartridges void the warranty of my printer?
   No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty, which is proven by the following US Congress New Legislation!

   MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
   United States Code Annotated
   Title 15 Commerce and Trade
   Chapter 50 Consumer Product Warranties
   15 Section 2302
   
   “(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
   
   1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
   
   2) the Commission finds that such a waiver is in the public interest.”
   
   This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

2. Are your products money-back guaranteed?
   Yes, we offer a 100% satisfaction guarantee. Our goal is your 100% TOTAL SATISFACTION with our service and products.  If you are not completely satisfied with your purchase for any reason, simply return the item to us within 30 days of receipt.  We will promptly refund the merchandise purchase price of all items returned.
    
3. How can I tell what cartridges to buy for my printer?
   Look through our product line and find the name of your printer.
   Click on the following links to begin: Cartridges for Brother, Canon, Epson, HP, Lexmark, Samsung, Xerox.
    
4. I can't find my printer listed.
   Email us at mailto:ip2468@yahoo.com?subject=I Can't Find My Printer!